Shipping and Returns Policy
Shipping and Returns Policy
All orders over $150 posted to addresses within Australia are DELIVERED FREE within 2-7 days by Australia Post. For Australian orders of less than $150 the Postage is $18 per order. Oversized orders may require different shipping methods and we will contact you to arrange this.
All orders to New Zealand are delivered by surface mail at $50 per order. For all international orders (outside Australia and New Zealand) please contact us for a quote.
When you place an order we include postage based on your location. You will receive a confirmation email detailing your purchase. All transactions in our online store are encrypted and secure.
International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
| Country | Orders less than $150 | Orders over $150 |
|---|---|---|
| Australia | Australia Post = $18 | FREE Express Post |
| New Zealand | Postage = $50 | Postage = $50 |
| International | PLEASE CONTACT US FOR A QUOTE | |
Warranty Returns
We pride ourselves on our customer service and the quality of our products. Please contact us before returning any product for warranty repair.
Other Returns
We are happy to exchange if you are not satisfied with the product. Refunds will be looked at if nothing else can be resolved however the initial freight will be excluded.
You must advise us before returning items within 7 days of delivery. Returned goods must be in ‘as new’ shop condition.
